User Experience Researcher

BlueMatrix I, LLC.

May 2023 - present

• Direct product decisions with UX research reports and pain point analyses

• Manage all research operations, including recruitment, analysis, documentation, and UX strategy

• Initiate use of quantitative methods, including prototype testing and questionnaires through Maze

• Conduct multiple weekly contextual interviews with clients on product functionalities (100+ total)

User Experience Graduate Research Assistant

University Libraries, UNC-Chapel Hill

Aug 2020 - May 2022

• Contribute to multiple team and 4 individual research projects utilizing user interviews, surveys, first-click tests, web analytics

• Analyze results from accessibility audit project; negotiate issue remediation with external vendors

• Communicate actionable research findings to stakeholders

• Support library website redesign on WordPress through usability testing and digital accessibility remediation

User Experience & Services Assistant

The Claremont Colleges Library

Oct 2016 - Jun 2020

• Assisted 50+ patrons weekly at Services Desks with circulation of materials and database access

• Served on Search Committee for Dean of the Library (2018) and Board of Student Stakeholders

Linguistics Research Assistant

Pomona College

Oct 2017 - Dec 2018

• Processed natural language data from database of 100s of multilingual interview transcripts

• Documented discoveries in the syntax of Wanga, a west-Kenyan language

M.S. in Information Science

Specialization in Human-Computer Interaction

UNC-Chapel Hill

2022

B.A. in Linguistics

Pomona College

2020